• The Drift Team

OPEN TO CUSTOMERS - NEW POLICIES IN EFFECT




With the announcement that retail shops will now again be opening to the public we are making preparations to allow customers into our shop. The measures that we will be taking, and policies that will be in place will be for your, our, and our family's safety.


While the shop is now open once again, it is not business as usual.

We need you, our customers, to understand why our policies are in effect. Our number one duty is to protect ourselves, and our loved ones, following that is providing a great, now modified, customer experience in the shop.



WE ARE ENCOURAGING EVERYONE TO CONTINUE PURCHASING THEIR ITEMS ONLINE OR OVER THE PHONE FOR CURB-SIDE PICK-UP AND SHIPPING.  PLEASE AVOID UNNECESSARY VISITS INTO THE STORE IF AT ALL POSSIBLE

PLEASE PRIORITIZE VISITS FOR REASONS SUCH AS THE FITTING OF WADERS, WADING BOOTS, CLOTHING, ROD AND REEL PURCHASES THINGS THAT YOU MUST BE IN THE SHOP FOR AND THAT CANNOT BE DONE ONLINE OR OVER THE PHONE

EVERY VISIT YOU MAKE TO THE SHOP PUTS US AT RISK OF BEING EXPOSED TO COVID-19

PLEASE DEEPLY CONSIDER IF YOU NEED TO VISIT IN-PERSON


Purchasing any goods in a fly shop is a very intimate experience. Being fit for waders, wading boots, and other clothing, you come into close contact with our employees. When in the aisles searching for fly tying supplies you are face to face with product and you can bump into other customers easily, when we are demonstrating how to use gear, or how to tie a knot, it is usually up-close and personal. When we are giving advice on where to fish, explaining a technique, or telling a story, we are projecting what is in ourselves out to you, the same is when you speak to us.

There are a number opportunities in a single visit to a fly shop to pass on any cold or flu, and in particular in this case Covid-19 is a very real concern.

This is why these new policies are instated.


The situation around Covid-19 is constantly evolving, and so are we. Policies that are in effect one day, may me modified the next - so keep tuned to our website for any changes.


IT IS YOUR RESPONSIBILITY AS A CUSTOMER TO KEEP OUR SHOP STAFF SAFE


THIS IS NOT THE WAY WE WANT TO OPERATE,

BUT IT IS HOW WE HAVE TO OPERATE FOR NOW


WE LOOK FORWARD TO GETTING BACK TO A NEAR-NORMAL STATE EVENTUALLY, AND TO WELCOME YOU INTO OUR SHOP AS WE ALWAYS HAVE


THANK YOU FOR YOUR COMPLIANCE AND UNDERSTANDING



COVID-19 RELATED CUSTOMER POLICIES

DRIFT OUTFITTERS & FLY SHOP


BY ENTERING OUR SHOP YOU ARE AGREEING TO THE FOLLOWING POLICIES


ANYONE WHO DOES NOT FOLLOW THE PROCEDURES AND AGREE TO OUR

WILL NOT BE ADMITTED TO OUR SHOP, OR REMOVED

IF THE POLICIES ARE BROKEN

THE SAFETY OF OUR SHOP STAFF AND OTHER CUSTOMERS IS OUR FIRST PRIORITY.


THESE POLICIES ARE NON-NEGOTIABLE AND MUST BE FOLLOWED AT ALL TIMES


NEW HOURS

TUESDAY - SATURDAY

11:00 AM – 12:00 PM – CUSTOMERS 50+ YEARS OF AGE ONLY

12:00 PM – 5:00 PM – CUSTOMERS OF ALL AGES


SUNDAY/MONDAY - CLOSED

ANYONE SHOWING SYMPTOMS OF COVID-19 WILL NOT BE ADMITTED TO THE SHOP

IF SYMPTOMS ARE DISPLAYED IN THE SHOP - YOU WILL BE REMOVED


IF YOU HAVE HAD COVID-19 AND ARE STILL RECOVERING FROM SYMPTOMS AND MAY BE CONTAGIOUS, OR HAVE COME INTO CONTACT WITH ANYONE

WHO HAS HAD COVID-19

STAY HOME – DO NOT PUT US AT RISK

WE HAVE FAMILIES WE GO HOME TO AT NIGHT


NO CASH PAYMENTS UNDER ANY CIRCUMSTANCE - CARD PAYMENTS ONLY


ONLY 2 (TWO) CUSTOMERS IN THE SHOP AT A TIME


30 MINUTE MAXIMUM PER CUSTOMER

IF YOUR SHOPPING IS COMPLETE, PLEASE DEPART PROMPTLY TO ALLOW OTHER CUSTOMERS TIME IN THE SHOP


YOU MUST EXPOSE YOUR FACE TO OUR FRONT ENTRANCE SECURITY CAMERA THROUGH OUR FRONT GLASS DOOR BEFORE ENTRY


YOU MUST PROVIDE US WITH YOUR NAME, EMAIL ADDRESS, AND PHONE NUMBER UPON ENTERING OUR SHOP FOR THE PURPOSES OF CONTACT TRACING


YOU MUST SANITIZE YOUR HANDS UPON ENTERING THE SHOP WITH THE PROVIDED HAND SANITIZER

MASKS, OR FACE COVERINGS, MUST BE WORN AT ALL TIMES IN THE SHOP

IF YOU REMOVE YOUR MASK, PLACE IT UNDER YOUR NOSE, OR EXPOSE YOUR MOUTH THIS IS CONSIDERED IMPROPERLY WORN - YOU WILL BE ASKED TO LEAVE

KEEP A 2 METER DISTANCE BETWEEN OTHERS AT ALL TIMES

DO NOT CROWD OR APPROACH STAFF

NO FOOD OR DRINK IN THE SHOP

INCLUDING EMPTY CUPS OR CONTAINERS


PERSONAL ITEMS SUCH AS BACK-PACKS, BAGS, SHOPPING BAGS, OR ANY OTHER ITEMS ARE NOT PERMITTED IN THE SHOP


DO NOT LEAVE ANY PERSONAL ITEMS ON OUR COUNTER OR

ELSEWHERE IN THE SHOP

TOUCH ONLY PRODUCTS YOU WANT TO PURCHASE


ANY ITEMS REMOVED FROM DISPLAY BY THE CUSTOMER MUST BE REPLACED BY THE CUSTOMERS WHERE IT WAS FOUND


KEEP BROWSING TO A MINIMUM

WASHROOM IS OFF LIMITS TO ALL CUSTOMERS – STAFF ONLY

PRIMARY SHOPPERS ONLY – NO TAG-ALONGS, FRIENDS, FAMILY, CHILDREN, ETC.

EXCEPTIONS WILL BE WHEN A CHILD WILL BE FIT FOR WADERS, BOOTS,

OR IS THE PRIMARY SHOPPER

NO EXTENDED CONVERSATIONS OR STORY TELLING. SORRY, BUT WE NEED TO KEEP CONTACT AND TIME IN THE SHOP TO A MINIMUM


ALL GARMENTS MUST BE TRIED ON OVER CLOTHING THEN HUNG ON OUR CLOTHING RACK ON A HANGER BY THE CUSTOMER TO MINIMIZE CONTACT TO OUR STAFF


OUR CONSIGNMENT PROGRAM IS SUSPENDED UNTIL FURTHER NOTICE . WE DO NOT KNOW WHEN IT WILL COMMENCE AGAIN - NO NEW ITEMS WILL BE ACCEPTED


WE ARE NOT ACCEPTING CUSTOMER GEAR FOR SERVICE INCLUDING SPOOLING OF REELS, LINE CLEANING, GENERAL MAINTENANCE, WADER REPAIR, ETC.


WE ARE NOT ACCEPTING ANY REPAIR OR WARRANTY ITEMS AT THE SHOP – YOU MUST SEND THEM TO THE MANUFACTURE DIRECTLY, BUT BE ADVISED THAT NOT ALL MANUFACTURES ARE ACCEPTING ITEMS FOR REPAIR AT THIS TIME - CHECK THEIR WEBSITES FOR THE MOST UP-TO-DATE INFORMATION


THESE POLICIES MAY BE UPDATED ON A DAILY, OR HOUR BASIS, AND CAN CHANGE AS SHOP MANAGEMENT SEES FIT






CALL US
A SHOP FOR ANGLERS, BY ANGLERS
OPERATING HOURS

647-347-7370

TUESDAY - FRIDAY 10:00 AM - 7:00 PM

SATURDAY - 10:00 AM - 6:00 PM

SUNDAY - 10:00 AM - 5:00 PM

MONDAY - CLOSED

EMAIL US
YOUR LOCAL FLY SHOP!
- BUY LOCAL -

#FLYSHOPSTRONG
VISIT US

A shop for anglers, by anglers.

199 Queen Street East

Toronto, Ontario

M5A-1S2

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© 2017 by Drift Outfitters & Fly Shop Ltd.