• The Drift Team

OPEN TO CUSTOMERS

Updated: Jul 25

NEW POLICIES IN EFFECT


NEW HOURS


TUESDAY - SATURDAY

11:00 AM – 6:00 PM – CUSTOMERS OF ALL AGES


SUNDAY & MONDAY - CLOSED


IF YOU REQUIRE A VISIT TO THE SHOP WITHOUT OTHER

CUSTOMERS PRESENT FOR REASONS SURROUNDING THE COVID-19 VIRUS, PLEASE CONTACT THE SHOP TO A SCHEDULE AN APPOINTMENT.


WE HAVE DECIDED TO GO THE DIRECTION OF APPOINTMENTS FOR THOSE WHO ARE HIGH-RISK RATHER RESERVING THE HOURS OF 11:00 AM – 12:00 PM FOR THOSE WHO ARE 50 YEARS OLD AND OVER. THE FORMER POLICY EXCLUDED OTHERS WHO MAY BE HIGH-RISK WHO ALSO NEED TO VISIT THE SHOP WHO FALL OUT OF THAT AGE CATEGORY.


THE APPOINTMENTS ARE ONLY FOR THOSE WHO ARE HIGH-RISK FOR CONTRACTING THE VIRUS AND ARE HIGH-RISK FOR COMPLICATIONS.


THESE APPOINTMENTS ARE NOT FOR INDIVIDUALS WHO ARE ILL

OR NOT FEELING WELL.



READ OUR NEW POLICIES BELOW

MANDATORY READING AND COMPLIANCE FOR CUSTOMERS


WE ARE ENCOURAGING EVERYONE TO CONTINUE PURCHASING THEIR ITEMS ONLINE OR OVER THE PHONE FOR CURB-SIDE PICK-UP AND SHIPPING.  PLEASE AVOID UNNECESSARY VISITS INTO THE STORE IF AT ALL POSSIBLE

PLEASE PRIORITIZE VISITS FOR REASONS SUCH AS THE FITTING OF WADERS, WADING BOOTS, CLOTHING, ROD AND REEL PURCHASES, THINGS THAT YOU MUST BE IN THE SHOP FOR AND THAT CANNOT BE DONE ONLINE OR OVER THE PHONE

EVERY VISIT YOU MAKE TO THE SHOP PUTS US AT RISK OF

BEING EXPOSED TO COVID-19

PLEASE DEEPLY CONSIDER IF YOU NEED TO VISIT IN-PERSON


Purchasing any goods in a fly shop is a very intimate experience. Being fit for waders, wading boots, and other clothing, you come into close contact with our employees. When in the aisles searching for fly tying supplies you are face to face with product and you can bump into other customers easily, when we are demonstrating how to use gear, or how to tie a knot, it is usually up-close and personal. When we are giving advice on where to fish, explaining a technique, or telling a story, we are projecting what is in ourselves out to you, the same is when you speak to us.

There are a number opportunities in a single visit to a fly shop to pass on any cold or flu, and in particular in this case Covid-19 is a very real concern.

This is why these new policies are instated.


The situation around Covid-19 is constantly evolving, and so are we. Policies that are in effect one day, may me modified the next -

keep tuned to our website for any changes.


IT IS YOUR RESPONSIBILITY AS A CUSTOMER TO KEEP OUR SHOP STAFF SAFE, IT IS ALSO OUR RESPONSIBILITY TO KEEP YOU AS SAFE AS POSSIBLE WHILE AT DRIFT


THIS IS NOT THE WAY WE WANT TO OPERATE,

BUT IT IS HOW WE HAVE TO OPERATE FOR NOW


WE LOOK FORWARD TO GETTING BACK TO A NEAR-NORMAL STATE EVENTUALLY, AND TO WELCOME YOU INTO OUR SHOP AS WE ALWAYS HAVE


THANK YOU FOR YOUR COMPLIANCE AND UNDERSTANDING


Unfortunately we need to be very direct and concise with our wording and policies as we have experienced less than pleasant encounters with individuals attempting to push past us into the shop, who are choosing not comply with, or are ignoring, our policies.

Retailers have the right to refuse entry or eject individuals from their shop if they are putting the safely and security of their employees and customers at risk.


COVID-19 RELATED CUSTOMER POLICIES

DRIFT OUTFITTERS & FLY SHOP



THE SAFETY OF OUR SHOP STAFF AND OTHER CUSTOMERS IS OUR FIRST PRIORITY

THESE POLICIES ARE NON-NEGOTIABLE AND MUST BE FOLLOWED AT ALL TIMES


ANYONE WHO DOES NOT FOLLOW THE PROCEDURES AND AGREE TO OUR

WILL NOT BE ADMITTED TO OUR SHOP


IF THESE POLICIES ARE BROKEN YOU WILL NOT BE ALLOWED

TO REMAIN IN OUR SHOP


ANYONE SHOWING SYMPTOMS OF COVID-19 WILL NOT BE ADMITTED TO THE SHOP

IF SYMPTOMS ARE DISPLAYED IN THE SHOP - IF YOU ARE SHOWING SYMPTOMS OF COVID-19 YOU WILL NOT BE ALLOWED TO REMAIN IN THE SHOP


IF YOU HAVE TRAVELED OUTSIDE OF CANADA OVER THE PAST 14 DAYS WE WILL NOT PERMIT YOU YOU INTO THE SHOP


IF YOU HAVE COME INTO CONTACT WITH ANYONE WHO HAS COVID-19 OR RELATED SYMPTOMS WE WILL NOT PERMIT YOU INTO OUR SHOP FOR 14 DAYS SINCE THEIR LAST EXPOSURE


NO CASH PAYMENTS UNDER ANY CIRCUMSTANCE - CARD PAYMENTS ONLY


ONLY 2 (TWO) CUSTOMERS IN THE SHOP AT A TIME


30 MINUTE MAXIMUM PER CUSTOMER

IF YOUR SHOPPING IS COMPLETE, PLEASE BE COURTEOUS TO THOSE WHO ARE WAITING DEPART PROMPTLY AFTER YOUR NEEDS ARE MET


YOU MUST EXPOSE YOUR FACE TO OUR FRONT ENTRANCE SECURITY CAMERA THROUGH OUR FRONT GLASS DOOR BEFORE ENTRY


YOU MUST PROVIDE US WITH YOUR NAME, EMAIL ADDRESS, AND PHONE NUMBER UPON ENTERING OUR SHOP FOR THE PURPOSES OF CONTACT TRACING


YOU MUST SANITIZE YOUR HANDS UPON ENTERING THE SHOP WITH THE PROVIDED HAND SANITIZER


YOU CAN NOT WEAR GLOVES IN THE SHOP - WE DO NOT KNOW WHAT THEY HAVE BEEN EXPOSED TO, OR WHERE THEY HAVE BEEN

MASKS, OR FACE COVERINGS, MUST BE WORN AT ALL TIMES IN THE SHOP

IF YOU REMOVE YOUR MASK, PLACE IT UNDER YOUR NOSE, OR EXPOSE YOUR MOUTH THIS IS CONSIDERED IMPROPERLY WORN - YOU WILL NOT BE PERMITTED TO REMAIN IN OUR SHOP IF YOUR MASK IS WORN IMPROPERLY

KEEP A 2 METER DISTANCE BETWEEN OTHERS AT ALL TIMES

DO NOT CROWD OR APPROACH STAFF

NO FOOD OR DRINK IN THE SHOP

INCLUDING EMPTY CUPS OR CONTAINERS


PERSONAL ITEMS SUCH AS BACK-PACKS, BAGS, SHOPPING BAGS, OR ANY OTHER ITEMS ARE NOT PERMITTED IN THE SHOP


DO NOT LEAVE ANY PERSONAL ITEMS ON OUR COUNTER OR

ELSEWHERE IN THE SHOP

TOUCH ONLY PRODUCTS YOU INTEND TO


ANY ITEMS REMOVED FROM DISPLAY BY THE CUSTOMER MUST BE REPLACED BY THE CUSTOMERS WHERE IT WAS FOUND


KEEP BROWSING TO A MINIMUM

WASHROOM IS OFF LIMITS TO ALL CUSTOMERS – STAFF ONLY

PRIMARY SHOPPERS ONLY – NO TAG-ALONGS, FRIENDS, FAMILY, CHILDREN, ETC.

EXCEPTIONS WILL BE WHEN A CHILD WILL BE FIT FOR WADERS, BOOTS,

OR IS THE PRIMARY SHOPPER

NO EXTENDED CONVERSATIONS OR STORY TELLING. SORRY, BUT WE NEED TO KEEP CONTACT AND TIME IN THE SHOP TO A MINIMUM


ALL GARMENTS MUST BE TRIED ON OVER CLOTHING THEN HUNG ON OUR CLOTHING RACK ON A HANGER BY THE CUSTOMER TO MINIMIZE CONTACT TO OUR STAFF


OUR CONSIGNMENT PROGRAM IS SUSPENDED UNTIL FURTHER NOTICE . WE DO NOT KNOW WHEN IT WILL COMMENCE AGAIN - NO NEW ITEMS WILL BE ACCEPTED



WE ARE ACCEPTING REELS FOR YOUR SPOOLING NEEDS. YOU MUST COMPLETE AND INCLUDE A WORK ORDER SHEET AND TAG YOUR REELS APPROPRIATELY BEFORE SUBMITTING THEM TO THE SHOP FOR WORK.

THIS IS TO BE DONE PRIOR TO THE DROP OFF, AND NOT IN THE SHOP

CLICK HERE TO FIND THE WORK-ORDER SHEET TO DOWNLOAD AND PRINT


BROKEN OR MALFUNCTIONING EQUIPMENT

IF YOU HAVE AN ITEM THAT IS BROKEN OR IS IN NEED OF REPAIR, CONTACT THE SHOP BY EMAIL WITH PHOTOS OF THE ITEM AND A DESCRIPTION OF THE ISSUE. MANY REPLACEMENT PARTS ARE AVAILABLE FOR RODS AND REELS AND DO NOT REQUIRE SHOP STAFF TO HANDLE THE ITEMS DIRECTLY. DEPENDING ON THE MANUFACTURE OF THE PRODUCT, THE ITEM MAY NEED TO BE SENT IN FOR REPAIR, WE WILL DIRECT YOU APPROPRIATELY UNDER THESE CIRCUMSTANCE.


THESE POLICIES MAY BE UPDATED ON A DAILY, OR HOUR BASIS, AND CAN CHANGE AS SHOP MANAGEMENT SEES FIT






CALL US
A SHOP FOR ANGLERS, BY ANGLERS
OPERATING HOURS

647-347-7370

TUESDAY - FRIDAY 10:00 AM - 7:00 PM

SATURDAY - 10:00 AM - 6:00 PM

SUNDAY - 10:00 AM - 5:00 PM

MONDAY - CLOSED

EMAIL US
YOUR LOCAL FLY SHOP!
- BUY LOCAL -

#FLYSHOPSTRONG
VISIT US

A shop for anglers, by anglers.

199 Queen Street East

Toronto, Ontario

M5A-1S2

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