OPEN TO CUSTOMERS - NEW POLICIES IN EFFECT
With the announcement that retail shops will now again be opening to the public we are making preparations to allow customers into our shop. The measures that we will be taking, and policies that will be in place will be for your, our, and our family's safety.
While the shop is now open once again, it is not business as usual.
We need you, our customers, to understand why our policies are in effect. Our number one duty is to protect ourselves, and our loved ones, following that is providing a great, now modified, customer experience in the shop.
WE ARE ENCOURAGING EVERYONE TO CONTINUE PURCHASING THEIR ITEMS ONLINE OR OVER THE PHONE FOR CURB-SIDE PICK-UP AND SHIPPING. PLEASE AVOID UNNECESSARY VISITS INTO THE STORE IF AT ALL POSSIBLE
PLEASE PRIORITIZE VISITS FOR REASONS SUCH AS THE FITTING OF WADERS, WADING BOOTS, CLOTHING, ROD AND REEL PURCHASES THINGS THAT YOU MUST BE IN THE SHOP FOR AND THAT CANNOT BE DONE ONLINE OR OVER THE PHONE
EVERY VISIT YOU MAKE TO THE SHOP PUTS US AT RISK OF BEING EXPOSED TO COVID-19
PLEASE DEEPLY CONSIDER IF YOU NEED TO VISIT IN-PERSON
Purchasing any goods in a fly shop is a very intimate experience. Being fit for waders, wading boots, and other clothing, you come into close contact with our employees. When in the aisles searching for fly tying supplies you are face to face with product and you can bump into other customers easily, when we are demonstrating how to use gear, or how to tie a knot, it is usually up-close and personal. When we are giving advice on where to fish, explaining a technique, or telling a story, we are projecting what is in ourselves out to you, the same is when you speak to us.
There are a number opportunities in a single visit to a fly shop to pass on any cold or flu, and in particular in this case Covid-19 is a very real concern.
This is why these new policies are instated.
The situation around Covid-19 is constantly evolving, and so are we. Policies that are in effect one day, may me modified the next - so keep tuned to our website for any changes.
IT IS YOUR RESPONSIBILITY AS A CUSTOMER TO KEEP OUR SHOP STAFF SAFE
THIS IS NOT THE WAY WE WANT TO OPERATE,
BUT IT IS HOW WE HAVE TO OPERATE FOR NOW
WE LOOK FORWARD TO GETTING BACK TO A NEAR-NORMAL STATE EVENTUALLY, AND TO WELCOME YOU INTO OUR SHOP AS WE ALWAYS HAVE
THANK YOU FOR YOUR COMPLIANCE AND UNDERSTANDING
COVID-19 RELATED CUSTOMER POLICIES
DRIFT OUTFITTERS & FLY SHOP
BY ENTERING OUR SHOP YOU ARE AGREEING TO THE FOLLOWING POLICIES
ANYONE WHO DOES NOT FOLLOW THE PROCEDURES AND AGREE TO OUR
WILL NOT BE ADMITTED TO OUR SHOP, OR REMOVED
IF THE POLICIES ARE BROKEN
THE SAFETY OF OUR SHOP STAFF AND OTHER CUSTOMERS IS OUR FIRST PRIORITY.
THESE POLICIES ARE NON-NEGOTIABLE AND MUST BE FOLLOWED AT ALL TIMES
TUESDAY - SATURDAY
11:00 AM – 12:00 PM – CUSTOMERS 50+ YEARS OF AGE ONLY
12:00 PM – 5:00 PM – CUSTOMERS OF ALL AGES
SUNDAY/MONDAY - CLOSED
ANYONE SHOWING SYMPTOMS OF COVID-19 WILL NOT BE ADMITTED TO THE SHOP
IF SYMPTOMS ARE DISPLAYED IN THE SHOP - YOU WILL BE REMOVED
IF YOU HAVE HAD COVID-19 AND ARE STILL RECOVERING FROM SYMPTOMS AND MAY BE CONTAGIOUS, OR HAVE COME INTO CONTACT WITH ANYONE
WHO HAS HAD COVID-19
STAY HOME – DO NOT PUT US AT RISK
WE HAVE FAMILIES WE GO HOME TO AT NIGHT
NO CASH PAYMENTS UNDER ANY CIRCUMSTANCE - CARD PAYMENTS ONLY
ONLY 2 (TWO) CUSTOMERS IN THE SHOP AT A TIME
30 MINUTE MAXIMUM PER CUSTOMER
IF YOUR SHOPPING IS COMPLETE, PLEASE DEPART PROMPTLY TO ALLOW OTHER CUSTOMERS TIME IN THE SHOP
YOU MUST EXPOSE YOUR FACE TO OUR FRONT ENTRANCE SECURITY CAMERA THROUGH OUR FRONT GLASS DOOR BEFORE ENTRY
YOU MUST PROVIDE US WITH YOUR NAME, EMAIL ADDRESS, AND PHONE NUMBER UPON ENTERING OUR SHOP FOR THE PURPOSES OF CONTACT TRACING
YOU MUST SANITIZE YOUR HANDS UPON ENTERING THE SHOP WITH THE PROVIDED HAND SANITIZER
MASKS, OR FACE COVERINGS, MUST BE WORN AT ALL TIMES IN THE SHOP
IF YOU REMOVE YOUR MASK, PLACE IT UNDER YOUR NOSE, OR EXPOSE YOUR MOUTH THIS IS CONSIDERED IMPROPERLY WORN - YOU WILL BE ASKED TO LEAVE
KEEP A 2 METER DISTANCE BETWEEN OTHERS AT ALL TIMES
DO NOT CROWD OR APPROACH STAFF
NO FOOD OR DRINK IN THE SHOP
INCLUDING EMPTY CUPS OR CONTAINERS
PERSONAL ITEMS SUCH AS BACK-PACKS, BAGS, SHOPPING BAGS, OR ANY OTHER ITEMS ARE NOT PERMITTED IN THE SHOP
DO NOT LEAVE ANY PERSONAL ITEMS ON OUR COUNTER OR
ELSEWHERE IN THE SHOP
TOUCH ONLY PRODUCTS YOU WANT TO PURCHASE
ANY ITEMS REMOVED FROM DISPLAY BY THE CUSTOMER MUST BE REPLACED BY THE CUSTOMERS WHERE IT WAS FOUND
KEEP BROWSING TO A MINIMUM
WASHROOM IS OFF LIMITS TO ALL CUSTOMERS – STAFF ONLY
PRIMARY SHOPPERS ONLY – NO TAG-ALONGS, FRIENDS, FAMILY, CHILDREN, ETC.
EXCEPTIONS WILL BE WHEN A CHILD WILL BE FIT FOR WADERS, BOOTS,
OR IS THE PRIMARY SHOPPER
NO EXTENDED CONVERSATIONS OR STORY TELLING. SORRY, BUT WE NEED TO KEEP CONTACT AND TIME IN THE SHOP TO A MINIMUM
ALL GARMENTS MUST BE TRIED ON OVER CLOTHING THEN HUNG ON OUR CLOTHING RACK ON A HANGER BY THE CUSTOMER TO MINIMIZE CONTACT TO OUR STAFF
OUR CONSIGNMENT PROGRAM IS SUSPENDED UNTIL FURTHER NOTICE . WE DO NOT KNOW WHEN IT WILL COMMENCE AGAIN - NO NEW ITEMS WILL BE ACCEPTED
WE ARE NOT ACCEPTING CUSTOMER GEAR FOR SERVICE INCLUDING SPOOLING OF REELS, LINE CLEANING, GENERAL MAINTENANCE, WADER REPAIR, ETC.
WE ARE NOT ACCEPTING ANY REPAIR OR WARRANTY ITEMS AT THE SHOP – YOU MUST SEND THEM TO THE MANUFACTURE DIRECTLY, BUT BE ADVISED THAT NOT ALL MANUFACTURES ARE ACCEPTING ITEMS FOR REPAIR AT THIS TIME - CHECK THEIR WEBSITES FOR THE MOST UP-TO-DATE INFORMATION
THESE POLICIES MAY BE UPDATED ON A DAILY, OR HOUR BASIS, AND CAN CHANGE AS SHOP MANAGEMENT SEES FIT